Stamp not counted

A stamp only lands on a card when staff scan it — check these four causes if a customer says one is missing.

Most common causes

1. Staff didn't scan the card

   Waya only adds a stamp when a staff member scans the customer's card and confirms the action in the Scan tab. A purchase alone doesn't create a stamp unless the shop also has an accounting or POS connector — see Connect an accounting or POS system.

2. The staff member's role lacks permission

   Adding a stamp needs the add_points permission. If the staff member's role doesn't include it, the scan won't go through — see Staff roles and permissions and Staff cannot scan.

3. The wrong card was scanned

   If your shop has more than one active card, make sure staff picked the same card the customer is enrolled on — see Scan a card.

4. The device was offline

   Adding a stamp needs an internet connection to reach Waya's servers. If the staff device lost Wi-Fi or mobile data mid-scan, the stamp doesn't save — check the connection, then scan the card again to add the missing stamp.

Next steps

• Scan a card
• Add stamps or points
• Staff roles and permissions