Redeeming a reward or gift
Once a customer has earned their reward, or received a gift, redeem it in one step from the Scan tab.
When a customer has earned their reward, or has a gift to claim, redeem it from the Scan tab in one step.
Redeem a stamp or points reward
- Scan the customer's card
See scan a card.
- Check reward status
Waya shows whether the reward is available yet, based on the customer's stamps or points.
- Choose redeem
This is the redeem_reward action.
- Confirm
The reward is marked redeemed on their card.
Redeem a gift
If a customer received a gift card or gift pass from a campaign, scan it the same way and choose the redeem option for gifts.
Next steps
Frequently asked questions
What if the reward isn't available yet?
Waya shows the customer's current progress toward their reward on the Scan tab — the redeem option only becomes active once they've earned it.
Can staff redeem a gift the same way they redeem a stamp reward?
Yes — scan the customer's card the same way, then choose the redeem option for gifts instead of redeem_reward.