Stamps and rewards

A stamp card is Waya's simplest loyalty format: a customer collects a stamp per visit and redeems a reward once the card is full.

Set the stamp count and reward

1. Open the Designer

   Go to the Designer tab and select your stamp card.

2. Set stamps required

   Choose how many stamps a customer needs to fill the card.

3. Write the reward text

   Describe the reward in a few words customers will understand at a glance, for example "Free wash" or "20% off."

4. Publish

   Publish the card so the stamp count and reward apply to new enrollments — see publish and republish for what happens to existing holders.

How stamps get added

Staff add a stamp from the Scan tab by scanning the customer's wallet card with a phone camera, or by looking the customer up by phone number if scanning isn't convenient. Each scan can add a stamp, and once the card is full the same screen redeems the reward.

Choosing a stamp count

A shorter card rewards customers faster and keeps them coming back sooner; a longer card stretches the cost of the reward over more visits. Match it to how often customers realistically return — for example, barbershops often run on roughly a three-week haircut cycle, so a card that fills in five or six visits lines up with a season or two of regular cuts.

Scanning discipline matters as much as the stamp count

Rewards only get earned when staff actually scan, every visit. One Waya car wash saw only about 7.5% of customers return on two or more separate days — well below the 24–27% typical for car washes and salons on Waya — and traced it back to staff not scanning at every visit rather than customers losing interest. Building the habit of scanning at checkout matters at least as much as picking the right stamp count.

Adjusting after launch

If you set the stamp count too high or too low after seeing how customers actually behave, you can change it from the Designer and republish so the new count reaches existing holders. Treat the first number you pick as a starting point, not a permanent decision — it's easier to adjust a live stamp card than to design it perfectly before you have any real usage to judge it against.

Next steps

• Design your card for the rest of the card fields.
• Card types to compare stamp with points and balance.
• Publish and republish once you change the stamp count.