Deducting points
Staff with the deduct_points permission can remove points from a customer's card to correct a mistake or handle a return.
Staff with the deduct_points permission can remove points from a customer's card — useful for correcting a mistake or handling a return.
Deduct points
- Scan the customer's card
See scan a card.
- Choose the deduct action
This only appears for staff who have the deduct_points permission.
- Enter the amount to remove
The amount comes off the customer's current points balance.
- Confirm
The customer's card updates immediately.
Both seeded roles include this by default: Cashier has add_points and deduct_points, and Branch Manager has every permission except campaigns.
Deducting is separate from redeeming a reward. Redeeming marks a reward as claimed once a customer has earned it; deducting simply lowers a customer's points balance, for example after a refund or a scanning mistake made earlier in the day.
Next steps
Frequently asked questions
Who can deduct points by default?
Cashier and Branch Manager both include the deduct_points permission out of the box. A custom role only gets it if the owner adds it.
Is deducting points the same as redeeming a reward?
No — deducting lowers a balance directly, for example to fix a mistake. Redeeming marks an earned reward as claimed. See redeem a reward.