Cancel or downgrade
How to cancel a Waya subscription: the confirmation steps, what happens at period end, and what you keep after canceling.
Canceling stops future billing but keeps your current plan active until the end of the period you already paid for.
How to cancel
- Open Settings → Subscriptions
In your Waya dashboard, go to Settings → Subscriptions.
- Start canceling
Click Cancel subscription.
- Review what you'd lose
Waya shows a loss grid of what drops away if you cancel, so you can compare before confirming.
- Pick a reason
Choose the reason closest to why you're canceling.
- Type to confirm
Type the confirmation text shown on screen and confirm — this is a deliberate final step, not a single click.
What happens next
Your subscription status becomes canceling (cancel at period end): you keep full access to your current plan's features and limits until the period you already paid for runs out. After that, your shop moves to lapsed status and falls back to Free's limits — see Lapsed and the Free floor.
What you keep
- Your customers, their history, and every card design stay in your account.
- Wallet passes already issued to customers keep working.
- You can resubscribe at any time from Settings → Subscriptions.