Lapsed plans and the Free floor
A failed payment or a canceled plan drops your shop to Free's limits — Waya never locks your dashboard, and you can resubscribe anytime.
If a payment fails or your subscription ends, Waya never locks you out — your shop simply falls back to Free's limits.
What triggers this
- past_due — a renewal charge failed to go through.
- resubscribe_required — your subscription needs to be restarted.
- canceled or payment_failed — your plan has fully lapsed.
What changes
Your dashboard keeps working, but you're held to Free's caps — 100 customers, 100 messages a month, 1 stamp card, and 1 branch — until you resubscribe. See Plans and limits for the full comparison.
How to resubscribe
- Open Settings → Subscriptions
In your Waya dashboard, go to Settings → Subscriptions.
- Pick a plan
Choose Growth or Premium, monthly or annual.
- Complete checkout
Pay through the StreamPay hosted checkout with a card or mada.
- Limits lift immediately
As soon as payment is confirmed, your plan's full limits and features come back.