How do I run one loyalty program across 3 barbershop branches?

One card, one dashboard, every branch

Running one loyalty program across 3 barbershop branches means building a single stamp card once and adding each branch as a location under it, rather than creating a separate card per branch. A client's stamp progress follows them: someone who gets a stamp at your Olaya branch and their next cut at your Malaz branch keeps the same running count, because the card belongs to the shop chain, not to one location.

This is the biggest practical reason to consolidate before opening a second or third chair location — a client who feels like they're 'starting over' at a different branch is a lot less likely to stay loyal to the brand as a whole, even if each individual barbershop is well run. The setup below covers a chain launching all 3 branches together; if you're instead adding branches one at a time to an existing shop, the steps are the same, just spread out.

Branch limits by plan

Branch count is one of the clearest differences between Waya's plans, and it's worth checking against your actual expansion plan before committing to one.

Six steps to set up a multi-branch chain

Most of this setup happens once, when the chain first goes live on Waya — adding a fourth branch later follows the same pattern.

1. Build the card once

   Set the stamp threshold, logo, and colors that will be shared across every branch in the chain.

2. Confirm your plan covers your branch count

   Growth covers 3 branches; a fourth requires Premium's unlimited branches.

3. Add each branch with its own address

   Set up branches individually so each one has the correct location for geofence and dashboard reporting.

4. Assign staff per branch

   Give each location's barbers Cashier access and one Branch Manager per site.

5. Print QR posters for every location

   Each branch needs its own printed poster, but all posters point to the same shared card.

6. Check the combined dashboard weekly

   Review enrollments and returning-customer counts across all branches from one place.

What stays shared and what stays per-branch

The card, the stamp threshold, and the customer's progress are shared across the whole chain. Staff accounts, branch addresses, and geofence settings are set per branch, since each location has its own team and its own physical footprint. Getting staff roles right per branch matters just as much as the shared card design — a branch with no Cashier-access barbers is a branch that won't record any visits at all.

• Shared: the card design, the stamp reward, and each customer's running progress
• Per-branch: staff accounts, branch address, and geofence radius (Growth+, Apple Wallet only)
• Shared: the message balance — one monthly pool covers broadcasts and triggers across all branches
• Per-branch: which barber is assigned Cashier versus Branch Manager

Messaging across a multi-branch chain

A single message balance covers the whole chain — Growth gives 5,000 messages a month shared across every branch, not 5,000 per branch, so a busy 3-branch chain should watch the balance more closely than a single-location shop would. Top-ups are available from the in-app Store: 500 messages for 5 SAR, 1,000 for 10 SAR, or unlimited for 20 SAR.

Campaign targeting can still be branch-specific if needed — audience options include everyone, a lifecycle segment, a program, or hand-picked customers — so a promotion for one branch's opening week doesn't have to reach the whole chain's list.

Where this fits Waya's limits

A 3-branch barbershop chain fits comfortably on Growth at 85 SAR/mo, with room to grow to Premium's unlimited branches if a fourth location opens. Keep two limits in mind while planning the rollout: there's no POS or till integration at any branch, so every stamp still comes from a barber scanning by hand, and the Android merchant app is in closed testing, so any branch's Android-using staff work from the web dashboard.

For a chain considering a fourth branch down the line, moving from Growth to Premium is the only plan change needed — the card, staff structure, and customer data all carry over without a fresh setup.