How do I add a second and third branch to my barbershop loyalty program?

Add the branch under your existing card — don't build a new one

Adding a second and third branch to a barbershop loyalty program means adding new locations under the card you already built, not starting a separate card for each new shop. The moment a new branch is added, any customer's existing stamp progress already carries over — a client who's had four stamps at your first location keeps those four stamps the instant they visit the new branch, because the card belongs to the shop as a whole.

Growth covers exactly this stage of growth: up to 3 branches and 5 staff accounts for 85 SAR/mo or 867 SAR/yr, which is the plan most single-location Free-plan shops move to right when they open branch two.

Branch growth path by plan

It helps to see the full growth path before opening a second location, so you're not surprised by a plan change mid-expansion.

Six steps to add a branch

The process is the same whether it's your second branch or your fifth — only the plan requirement changes once you pass three.

1. Confirm your plan covers the new branch count

   Growth covers up to 3; a fourth branch needs Premium.

2. Add the new branch with its correct address

   This matters for both dashboard reporting and any geofence setup later.

3. Assign staff to the new location

   Give new hires Cashier access and designate one Branch Manager for the site.

4. Print QR posters for the new branch

   Same card, same QR — just printed and placed at the new location's mirror and till.

5. Announce the new branch to existing customers

   A short broadcast campaign lets current clients know they can now visit either location.

6. Check combined and per-branch reporting

   Confirm the dashboard shows both branches clearly once the second one is live.

What carries over automatically, and what doesn't

Most of what matters carries over the instant a branch is added — nothing needs to be manually copied per customer.

• Carries over automatically: every customer's existing stamp or points progress
• Carries over automatically: the card design, reward structure, and message triggers
• Set per branch: staff accounts, branch address, and geofence radius (Growth+, Apple Wallet only)
• Not automatic: telling existing customers the new branch exists — that needs a short announcement

Timing the second and third branch openings

There's no reason to wait to add a branch on Waya once it physically opens — unlike a paper-card system, there's no printing or manual syncing needed between locations. The main planning consideration is staff: make sure every barber at the new branch has Cashier access from the day it opens, so scanning discipline (and the return-rate benefit that comes with it) starts immediately rather than a few weeks in. Skipping that step is exactly how a shop ends up needing a later fix for getting barbers to scan every visit.

A chain opening branches two and three close together in time should plan staff onboarding for both at once, since staff roles are quick to set up but easy to forget under the pressure of an actual opening. It's worth deciding upfront whether both new branches share identical staffing patterns or whether one location — say, a busier mall unit versus a quieter standalone shop — needs a different staff-to-chair ratio from the start.

Where this fits Waya's limits

Growth's 3-branch cap covers most small barbershop chains through their first real expansion phase; Premium's unlimited branches only becomes necessary at branch four and beyond. Message balance is shared across all branches on one plan — Growth's 5,000 messages a month covers the whole chain, not per branch — so a busier multi-branch chain should watch total usage as it adds locations.

As with any branch, there's no POS or till integration at the new location either — a barber scans by hand from day one — and the Android merchant app is in closed testing, so Android-using staff at any branch work from the web dashboard.