How do I run one loyalty program across 3 car wash branches?

One card, one dashboard, every branch added separately

Run one loyalty program across three car wash branches by adding each location as a separate branch inside the same Waya account, from the Branches screen in the dashboard — you don't create three separate cards or three separate dashboards. A customer who enrolls at your Riyadh branch can get a stamp scanned at your Jeddah branch on the same card, with no extra setup on their end.

This matters for a chain more than for a single location, because customers genuinely do cross branches — someone who lives near one wash but works near another will use whichever is convenient that day. A single shared card means their stamp count follows them, instead of resetting every time they visit a different branch.

Growth (85 SAR/mo) covers up to 3 branches on one plan; Premium (149 SAR/mo) removes the branch limit entirely for chains adding a fourth location and beyond.

Add each branch with its own address and staff

Each branch gets its own address (used for geofence, if you're on Growth and above) and its own set of staff accounts, even though they share one card design and one customer list. A Cashier or Branch Manager added at one branch doesn't automatically have access at another — assign staff per branch deliberately.

Growth includes up to 5 staff accounts across the whole plan, not per branch, so a 3-branch chain needs to plan staff assignments carefully — roughly one to two per branch rather than assuming five per location.

• Add each branch separately from the Branches screen, with its own address
• Assign staff (Cashier or Branch Manager) per branch, not automatically shared
• Geofence radius is set per branch, even though the card itself is shared
• Reporting in the dashboard can usually be filtered per branch to compare performance

Plan limits for a growing chain

Match the plan to how many branches and staff you're actually running, not just customer volume.

Set up a 3-branch chain in order

Do the shared elements — the card design — once, then repeat the branch-specific steps for each location.

1. Build one shared stamp or points card

   Design it once; every branch uses the same card.

2. Add branch one from the Branches screen

   Set its address and, if applicable, its geofence radius.

3. Add branches two and three the same way

   Each gets its own address independently.

4. Assign staff per branch

   Cashier or Branch Manager roles, split roughly evenly across locations.

5. Print a QR poster set for each branch

   Same design, one printed set per till.

6. Check per-branch reporting after week one

   Compare enrollment and scan rates across locations to spot a weak branch early.

Where the Free plan stops making sense for a chain

Free covers exactly one branch and one stamp card, which is enough to pilot the loyalty concept at your first location before opening branch two — but it isn't built for a chain. Once a second location is genuinely open, Growth's 3-branch allowance becomes the practical starting point rather than an eventual upgrade.

Piloting on Free at branch one first, then moving to Growth once branch two opens, is a reasonable sequence: it lets you validate the card design and stamp threshold on real customers before rolling it out across multiple locations at once.

What multi-branch doesn't change

Multi-branch setup doesn't add POS or till integration at any location — Waya still has none, so staff at every branch scan customer cards by hand on an ordinary phone. There's no SMS channel either, and the Android merchant app remains in closed testing, so plan staff devices around the web dashboard or the Waya iOS app across all three branches consistently.

Keeping the scanning habit consistent matters even more with multiple branches, since a stamp count that's accurate at branch one but sloppy at branch two undermines trust in the shared card faster than a single-location gap would.