How do I set up geofence notifications for a car wash location?

Geofence is set on the Branches screen, not on the card's address text

Set up geofence for a car wash by opening the Branches screen in the dashboard — not by editing the address text shown on the card itself, which is the most common mix-up. The geofence radius is a separate setting tied to the branch location, available on Growth and above, with Apple Wallet customers seeing your message on their lock screen automatically when their phone comes within range.

The radius runs from 50 to 500 meters, defaulting to 150 meters, and covers up to 10 branch locations on one card. It costs zero message quota, since it isn't a wallet-message send in the usual sense — it's a location-triggered lock-screen update, separate entirely from your monthly message balance.

Google Wallet handles proximity differently and decides its own trigger distance — Waya's 50-500 meter control applies to Apple Wallet only, so don't promise Android customers the same specific radius.

Pick a radius that matches your street, not a default guess

A wash on a wide arterial road with fast-moving traffic benefits from a larger radius (closer to 300-500 meters) to catch drivers before they've already passed the turn-off. A wash tucked into a side street or a small commercial cluster works better with a tighter radius (closer to 50-150 meters), since a wide radius there would fire for people who were never going to turn in anyway.

Test the default 150 meters for the first week, then adjust based on how the messages feel — too many irrelevant triggers means tightening the radius; customers saying they wish they'd seen it sooner means widening it.

• Wide, fast road → wider radius (300-500 m) to reach drivers before the turn
• Narrow side street or plaza → tighter radius (50-150 m) to avoid irrelevant triggers
• Start at the 150 m default and adjust after a week of real data
• Geofence settings live on the Branches screen — never the card's address field

Radius guidance by location type

Use this as a starting point, not a fixed rule — every street is a little different.

Turn on geofence in five steps

This only needs to be done once per branch, though the radius can be adjusted at any time.

1. Confirm your plan supports geofence

   It's a Growth-and-above feature, not available on Free.

2. Open the Branches screen

   Not the card's address field — a separate settings area.

3. Set the branch's exact address

   Accuracy here determines where the radius actually centers.

4. Choose a radius

   Start at the 150 m default, or adjust for a wide road or a tight street.

5. Write a short geofence message

   Under 100 characters, tied to something specific about the card.

Geofence is Growth and above, and costs nothing per trigger

The geofence settings screen itself requires Growth (85 SAR/mo) or Premium — it isn't part of the Free plan's single-branch trial. Once enabled, though, every geofence trigger fires at zero cost against your monthly message balance, which makes it one of the highest-value features once you've upgraded, since it doesn't compete with your campaign or trigger budget at all.

What geofence doesn't cover

Geofence has no delivery report — you won't see a confirmation that a specific customer's phone triggered near your branch, only that the feature is configured and running. It's also Apple Wallet only, so it won't reach Android customers on Google Wallet, who get their own device-decided proximity behavior instead.

None of this connects to your till either — Waya has no POS or till integration, so a customer seeing your geofence message still needs a staff member to scan their card by hand once they arrive and the wash is done.