The short answer: contact details move over, stamp history usually doesn't
Switching a car wash from another loyalty provider to Waya doesn't carry over customer contact details automatically either — there's no bulk or Excel import on any plan. What moves is whatever you message people yourself: export names and phone numbers from the old system, then send that list the Waya enrollment link so each person adds their own card. Stamp or points balances generally can't carry over at all, since that data lives inside a different system Waya has no access to. The honest path is to message what can move, and decide deliberately how to handle in-progress rewards from the old system rather than pretending nothing changed.
This is a common concern, and it's worth planning for directly rather than hoping customers won't notice.
Where this fits the Free plan's 100-customer pilot
A car wash with under 100 active loyalty members on its old system can run the entire switch on Waya's Free plan first — 0 SAR forever, up to 100 customers, 1 stamp card — to confirm the new setup works before committing to anything paid. There's no bulk import on any plan, Growth included, so even a larger switch means messaging the exported list its enrollment link rather than uploading a file — Growth's higher message allowance just makes that easier at volume.
The switching steps
Six steps move a car wash from an old provider to Waya in a way that's honest with customers about what does and doesn't carry over.
- Export what your old provider allows
Most systems let you export at least names and phone numbers, even if points balances don't transfer cleanly.
- Decide how to handle in-progress rewards
Common options: honor the old balance manually for a limited window, or start everyone fresh with a clear announcement.
- Build the new stamp or points card in Waya
Set the threshold, logo, and colors before messaging anyone the enrollment link.
- Message the exported list its enrollment link
There's no bulk import — send the link to everyone on the exported list so each person adds their own card.
- Announce the switch clearly
Tell customers in person or via whatever channel you have that the old app is retiring and how their progress is being handled.
- Retire the old provider only after re-enrollment stabilizes
Give customers a few weeks of overlap before fully switching off the old system, if your old provider allows it.
A screenshot-style checklist for the dashboard
Four screens cover the entire switch from a first-time user's perspective, in roughly the order they get touched.
- Card screen: threshold and design finalized before messaging anyone the link
- Customers screen: enrolled-count climbing as the messaged list adds their own cards
- Notifications screen: welcome message turned on to greet re-enrolled customers
- Customers screen: manual spot-check that enrolled customers match your old provider's list
Being upfront about what doesn't carry over
A customer who was three stamps away from a free wash on the old system and finds a blank card on Waya is a predictable source of frustration if it isn't addressed directly. Decide in advance — a grace period honoring old progress, a small welcome bonus, or a clean restart with a clear explanation — and communicate it the same way to every customer, rather than handling it case by case at the till.
| Approach | Customer impact | Effort to run |
|---|---|---|
| Grace period honoring old progress | Least disruptive | Manual entry per customer |
| Small welcome bonus (e.g. 2 free stamps) | Softens the reset | Low, one-time setup |
| Clean restart with clear explanation | Most disruptive if not explained well | Lowest effort |
Why this is still worth doing despite the friction
The switch is a one-time cost against an ongoing improvement: Waya's wallet cards live on the customer's phone lock screen with no app to open, unlike many standalone loyalty apps that require a separate download and login. Once switched, the wash also gets Waya's automatic triggers — welcome, stamp, reward, and 14-day win-back — none of which need to be rebuilt from scratch the way they might have been configured manually on the old system.
A privacy and workflow note for the switch
Handle exported customer data carefully during the transition — see wallet pass security and privacy for how Waya treats customer data once it's in the system. And remember that after the switch, Waya has no POS or till integration either, so scanning discipline needs the same attention on the new system as it did (or didn't) on the old one.
Frequently asked questions
Can I transfer stamp or points balances from another loyalty app into Waya?
Generally no, and there's no import for contact details either — Waya has no bulk or Excel import on any plan. You export names and phone numbers from the old system and message that list the enrollment link yourself; a points or stamp balance from a different system isn't something Waya has access to either way.
What should I tell customers about their old loyalty progress when switching?
Decide on a clear policy in advance — honoring old progress for a grace period, offering a small welcome bonus, or a clean restart — and communicate it the same way to every customer rather than case by case.
Can I switch providers on the Free plan?
Yes, for under 100 active customers. There's no bulk import on any plan, Free or Growth — customers re-enroll by opening the messaged enrollment link or scanning the QR code either way.
Do customers need to do anything to move to the new Waya card?
Yes. There's no import that pre-loads a card for anyone — each customer has to scan the QR or open the messaged link and tap Add to Wallet themselves, since Waya can't silently issue a card without that step.
Is it worth switching if history doesn't fully transfer?
Most washes find it worthwhile — Waya's wallet cards need no separate app download, and the automatic welcome, stamp, reward, and win-back triggers replace whatever manual messaging the old system required.