How do I add a second and third branch to my car wash loyalty program?

Add each new branch from the same Branches screen you used for the first

Add a second or third car wash branch by opening the same Branches screen in the dashboard used to set up your first location, and adding a new entry with its own address — you're not creating a second account or a second card, just extending the same one to a new location. Every customer already enrolled at branch one can be scanned and stamped at branch two the moment it's added, with no re-enrollment needed.

This is the single biggest advantage of adding branches on Waya versus running separate loyalty tools per location: a customer who happens to drive past your new branch two doesn't need to sign up again — their existing stamp count and wallet card just work there too.

Growth (85 SAR/mo) covers up to 3 branches total, which is exactly enough for a first expansion from one location to three; a fourth branch requires moving to Premium (149 SAR/mo), which removes the branch limit entirely.

What changes (and what doesn't) when you add a branch

The card design, the stamp threshold, and the automatic triggers (welcome, stamp-added, win-back) all stay the same across every branch — you're not rebuilding the program, just extending its reach. What does change per branch: the address, the geofence radius (if applicable), and which staff accounts have access there.

Staff access is the detail most commonly missed when adding a branch — an attendant with Cashier access at branch one doesn't automatically have it at branch two. Assign staff to the new branch explicitly before it opens, not on day one when someone can't scan a card.

• Card design and stamp threshold stay identical across all branches
• Address and geofence radius are set per branch individually
• Staff access must be assigned to each new branch explicitly
• Existing customers work at the new branch with zero action needed from them

Plan ahead for staff and messages, not just branches

Adding branches without checking staff and message limits is the most common planning miss.

Add a new branch in five steps

This is the same process whether it's your second branch or your fifth.

1. Confirm your plan covers the new branch count

   Growth covers up to 3; Premium is unlimited.

2. Open the Branches screen and add the new location

   Enter its exact address.

3. Set the geofence radius for the new branch

   If you're on Growth or above and want proximity reminders there too.

4. Assign staff access at the new branch

   Cashier or Branch Manager, explicitly — it doesn't carry over automatically.

5. Print and place QR posters at the new location

   Same design as your existing branches, at the till and exit lane.

Where the Free plan stops being enough

Free covers exactly one branch, so adding a second location requires moving to Growth regardless of your customer count at either branch. That's a firm plan boundary, not a soft limit — a second branch simply isn't available on Free.

For most single-location washes, this is the natural moment to upgrade: not when customer count forces it, but when the business itself expands to a second physical site.

What adding a branch doesn't automate

A new branch still has no POS or till integration — Waya has none at any location — so staff at the new site scan cards by hand on an ordinary phone from day one, just like at your original branch. There's no SMS channel either, and the Android merchant app remains in closed testing, so plan device access around the web dashboard or iOS app consistently across all locations.

Budget a short training session for new-branch staff before opening, covering both the scan habit and which role (Cashier or Branch Manager) they've been given.