How do I run one loyalty program across 3 salon branches?

One card and one dashboard cover every branch

Running one loyalty program across three salon branches means adding each branch's address to a single Waya dashboard and issuing one card that works the same way at all of them, rather than running three separate programs. A client who earns stamps at your Olaya branch can redeem them at your Malaz branch without any extra setup.

This is a Growth-plan feature — Growth supports up to 3 branches, and Premium removes the branch limit entirely for chains planning to keep expanding. See how to set up branches in Waya for the exact screen this happens on.

For a salon chain, the payoff of one shared card is bigger than it looks on paper: a regular who moves house from one side of Riyadh to the other, or simply prefers whichever branch has a free slot that week, never has to think about which card she's carrying — it's the same one everywhere.

What changes and what stays the same across branches

The card design, reward threshold, and message triggers are shared across every branch by default — you're not redesigning a card per location. What does change per branch is the address, which matters for geofence notifications and for the dashboard's per-branch reporting.

Staff accounts are also branch-aware: a Growth plan supports up to 5 staff members, and you can decide whether a cashier at one branch also has access to another, depending on how your team is structured.

• One card design and reward threshold across all branches by default
• Separate addresses per branch, feeding geofence and reporting
• Growth allows up to 5 staff accounts total across branches
• Client stamps and redemptions carry over between branches automatically

What the dashboard shows per branch versus overall

The dashboard splits some numbers by branch and keeps others as a single salon-wide total, which is worth knowing before you go looking for a report that doesn't exist.

Return rate and total enrollments are typically viewed at the salon level rather than sliced separately for each branch, since most chains care most about whether the loyalty program is working overall.

Setting up a second and third branch in six steps

Do this once your first branch's card and staff routine are already working well.

1. Confirm your plan supports it

   Growth covers up to 3 branches; a fourth branch needs Premium.

2. Add each branch's address

   This feeds both reporting and geofence radius setup per location.

3. Print a QR poster for each reception

   Every branch needs its own physical poster, even though the card is shared.

4. Add staff accounts per branch

   Decide whether staff cross branches or stay assigned to one location.

5. Set geofence per branch separately

   Each location gets its own 50–500 m radius, since they're rarely the same distance from foot traffic.

6. Check dashboard reporting after two weeks

   Confirm enrollments and stamps are logging correctly at every branch.

One welcome message, wherever she enrolls

A client who enrolls at your newest branch gets the exact same welcome trigger as one who enrolled at your first location years ago — there's nothing branch-specific to configure for messaging beyond the geofence radius.

That consistency matters for a chain, since clients shouldn't feel like they're on a different program depending on which branch they happen to visit.

Test with one branch on Free before adding more

It's worth proving the program works at a single location on the Free plan first — one card, one branch, up to 100 customers, 100 messages a month, forever, at 0 SAR — before paying for Growth's multi-branch support. A clean single-branch pilot also makes it much easier to spot setup mistakes before they get repeated across three locations at once.

One limit that applies at every branch equally: Waya has no POS or till integration, so a stamp is added when staff scan a client's card on an ordinary phone, whichever branch she's standing in. On Android, staff use the web dashboard rather than a native app, since the Android merchant app is currently in closed testing.