What staff roles should a salon set up for a loyalty program?

Two roles cover almost every salon: Cashier and Branch Manager

Waya offers two staff roles for a salon loyalty program: Cashier, who can add and deduct points on a client's card, and Branch Manager, who can do everything except manage campaigns. Most stylists and front-desk staff only need the Cashier role — they're scanning cards and adding stamps all day, not designing messages.

Reserve Branch Manager for whoever actually runs the location day to day — often the salon owner herself at a single branch, or a trusted senior stylist once you have more than one location to oversee.

This two-role split is deliberately simple compared to some competing platforms that offer five or six permission tiers. A salon with high staff turnover, which is common in the industry, benefits from that simplicity: a new hire's account takes seconds to set up correctly, and there's no risk of granting the wrong obscure permission by mistake.

Why most staff should stay Cashiers, not Managers

Giving every stylist Branch Manager access sounds generous but creates real risk: a manager-level account can adjust card design, view full customer data, and change branch settings, none of which a stylist scanning cards at the mirror needs to touch.

Keep the Cashier role's scope narrow on purpose. It matches exactly what a stylist does dozens of times a shift — scan, add a stamp, occasionally redeem a reward — without exposing settings that, if changed accidentally, affect every client on the program.

This matters more at a salon than at, say, a single-till car wash, because a salon typically has more staff working the floor at once, each interacting with clients directly, which multiplies the number of accounts that could accidentally touch a setting they shouldn't.

• Cashier: add and deduct points, nothing else
• Branch Manager: everything except campaigns
• Only campaigns require owner-level access above Branch Manager
• Growth supports up to 5 staff accounts; Premium is unlimited

What each role sees on their dashboard login

A Cashier's dashboard view is deliberately simple — mostly a scan button and a client's stamp count, with little else to distract from a busy shift.

A Branch Manager sees the fuller dashboard: enrollments, return rate, staff accounts, and card design, but not the campaign builder, which stays reserved for a higher access level.

Setting up staff roles for a new salon in five steps

Do this before opening day, so nobody's fumbling with account setup in front of a client.

1. Decide who needs Branch Manager access

   Usually just the owner or one senior stylist per location.

2. Add every stylist as a Cashier

   This covers scanning and stamping without exposing settings.

3. Check your plan's staff limit

   Growth allows up to 5 accounts; Premium is unlimited.

4. Walk each new hire through scanning once

   A Cashier account should feel simple enough to use without a manual.

5. Revisit roles when a stylist is promoted

   Upgrade her from Cashier to Branch Manager if she takes on location oversight.

Neither role needs to touch messaging manually

Automatic triggers like the welcome message fire without any staff role needing to send anything — a Cashier scanning a new client is enough to start the message flow on its own.

That's worth pointing out to new hires who worry the software is more complicated than it is: their job is the scan, not the message.

Free plan doesn't include staff accounts

Staff role management is a Growth-plan and above feature (85 SAR/month or 867 SAR/year) — the Free plan is built for a solo owner-operator testing the concept before adding a team, with up to 100 customers and 100 messages a month, at 0 SAR with no credit card required.

One limit worth stating plainly: whichever role a staff member has, adding a stamp always requires a manual scan on a phone, since Waya has no POS or till integration to do it automatically at checkout. That's also true on Android, where the merchant app is currently in closed testing, so staff on Android devices use the web dashboard instead.