How do I move my existing salon client list onto Waya without an import?

There's no Excel import — here's what actually works

A salon that already keeps a spreadsheet, a booking system export, or years of clients in a loose file can't upload it into Waya — there's no bulk or Excel import feature in the dashboard, on any plan, Growth included. What does move an existing client list onto wallet cards is simpler than an import: send everyone the enrollment link and let each client add her own card.

That's not a workaround, it's how every Waya client joins, list or no list. A client scans the QR code at reception or opens a shared link, fills in a short form with a name and mobile number, and taps Add to Wallet. No app download, no password, no account. The only difference for a salon with an existing client base is that you're putting that same link in front of a few hundred people at once instead of waiting for each one to book her next appointment.

The rest of this page covers how to get that link in front of an existing list quickly, without pretending Waya can quietly absorb a spreadsheet in the background.

Get the enrollment link and message the whole list

Every Waya program has a non-expiring enrollment link, the same one the reception QR code points to. Copy it from the dashboard and send it to your existing client list through whichever channel you already use — a WhatsApp broadcast, an Instagram story, or a note added to appointment confirmations for the next few weeks.

Keep the message short: who you are, what the card does (a free service after a set number of visits, a percentage off, whatever the reward is), and the link. A client who already trusts the salon from past visits usually adds the card in under a minute once she opens it.

• WhatsApp: paste the link into a broadcast list, or forward it to saved client numbers a thread at a time
• Instagram or Snapchat story: a link-in-bio or swipe-up pointing at the same enrollment link
• Appointment confirmations: add the link to every booking reminder for two to three weeks after launch
• Reception signage: the same QR the front desk already uses, enlarged and placed by the till too

Put the QR at reception for everyone else

A messaged list only reaches clients who already gave you a number. For everyone else, the QR poster at reception is what turns a walk-in or a referred friend into a card — placed where a client is standing or seated for a moment, not somewhere she only glances at on the way out.

Run both at once: the messaged link clears the backlog of known regulars over roughly two weeks, and the reception QR keeps catching new clients indefinitely after that.

Give stylists a script, not just a sign

A poster alone under-enrolls. A stylist who says one sentence while finishing up — "want the loyalty card, free service after your sixth visit?" — converts far more of the clients who would otherwise ignore a QR code on the reception desk.

For the first two weeks after launch, ask every stylist to mention the card at checkout, not only to clients from the original list. That habit fills the card faster than any single message you send, and it keeps working long after the list is fully enrolled.

A two-week enrollment push, not a one-off blast

Treat the launch as a short campaign rather than a single message. Most of an existing client list converts inside two weeks when the link, the QR, and the stylist's script are all running together.

Move an existing client list to Waya in five steps

None of this requires waiting on a support ticket or a bulk-upload screen — it's the same enrollment flow every client uses, aimed at a list you already have.

1. Pull your list together

   Gather names and numbers from wherever they currently live — a booking system, WhatsApp contacts, an old spreadsheet.

2. Copy the enrollment link

   Grab the non-expiring link from the Waya dashboard — the same one behind the reception QR code.

3. Message the list

   Send the link over WhatsApp or Instagram, or attach it to appointment confirmations for a few weeks.

4. Put the QR at reception

   Cover walk-ins and anyone not on the original list.

5. Brief every stylist

   One sentence at checkout for the first two weeks does more than the poster alone.

What not to expect

Sending the link doesn't create any cards by itself — each client still has to open it and tap Add to Wallet. Expect enrollment to trickle in over the two-week push, not to land all at once the moment you hit send. Automatic welcome and win-back messages only start once a client has actually added the card, not before.

Old visit counts don't carry over either, since Waya has no way to read another system's history and no POS or till connection to pull appointment records from. A returning client starts her new Waya card at zero, and a stylist credits her next visit by hand. Treat launch week as the moment the count restarts, and say so out loud at reception so nobody feels shortchanged.