What should the reward-redeemed message say when a client gets a free treatment?

A reward-redeemed message should celebrate and immediately reset the count

The reward-redeemed message should thank the client for reaching her reward and reset expectations for what happens next in one line — otherwise a client can be left unsure whether her stamp count has gone back to zero or continues.

This is one of Waya's automatic triggers, firing the moment a staff member marks the reward as redeemed in the dashboard. It's arguably the most emotionally positive message in the whole trigger set — the client just got something free — so it's worth getting the tone right.

The three versions below balance celebration with a clear signal that the cycle restarts.

Three ready-to-send reward-redeemed messages

Each version thanks the client and states plainly that a new cycle has started, so there's no ambiguity about her stamp count going forward.

All three stay under 100 characters, keeping the celebratory tone readable in one glance.

Trigger it automatically, tied to the redemption action

This message should fire automatically the moment staff mark the reward as redeemed in the dashboard, not be sent manually afterward — the trigger and the action should be the same motion, so there's no delay between the client receiving her free treatment and the confirmation landing on her lock screen.

Because it's tied directly to a dashboard action rather than a time-based rule like win-back, it requires no ongoing scheduling once written — it simply fires whenever a redemption happens, on any shift, by any staff member.

1. Open the automatic triggers screen

   Find the reward-redeemed trigger under automatic messages in the dashboard.

2. Write the message to include a reset signal

   State clearly that the stamp count has reset, so the client knows what to expect on her next visit.

3. Turn it on before your first reward is redeemed

   It should be live before the earliest client reaches her threshold.

4. Train staff to mark redemption at the point of service

   The message fires from that action, so a delayed mark-off delays the message too.

5. Test the full cycle once

   Scan a test card to a full stamp count, redeem the reward, and confirm the message and reset both work correctly.

Character-length guidance for a celebratory message

Keep it under 100 characters even though the tone is warmer than a routine stamp confirmation — celebratory language can run long quickly, and a message cut off mid-sentence on the lock screen undercuts the moment rather than enhancing it.

One sentence celebrating the reward, plus a short reset signal, is the whole formula — resist adding a second sentence thanking the client again in different words.

• Celebrate the reward in the first half of the sentence
• Reset expectations for the stamp count in the second half
• Keep it under 100 characters despite the warmer tone
• Fire it automatically at the point of redemption, not on a delay

Why the reset line matters more than it seems

Clients who redeem a reward and then don't hear anything definitive about their stamp count sometimes assume the program has ended for them, or that their next visit doesn't count toward anything — a quiet source of lost momentum right after a genuinely positive moment.

Making the reset explicit in the same message that celebrates the reward closes that gap in one line, without needing a separate follow-up message that would draw from the message balance a second time.

Waya's limits, stated once

Reward-redeemed messages draw from the shared monthly balance like every other trigger — Free 100, Growth 5,000, Premium unlimited — and it's worth budgeting for a spike around any period when many clients hit their reward threshold together, like a launch cohort reaching six visits around the same time.

As elsewhere: no SMS channel, no POS or till integration (redemption is marked by staff, not the till), and the Android merchant app remains in closed testing. For the earlier stage of the cycle, see stamp-added notification copy and the salon loyalty guide.