How do I migrate salon clients off a punch-card app onto a wallet card?

There's no direct transfer — plan a manual re-enrollment instead

Migrating salon clients off another punch-card app means exporting whatever client list you can from that app, then re-enrolling each client on Waya and matching her current punch count by hand, since there's no automatic data transfer between competing apps. Treat it as a fresh enrollment for every client, not an import.

This is more manual than switching from a spreadsheet, but it's a one-time cost. Once she's on Waya's Apple Wallet or Google Wallet card, there's no app for her to open, remember a password for, or delete by accident — the card lives on her lock screen. For the wider case for making this move, see switching loyalty providers without losing customers.

Get what you can out of the old app before switching

Before dropping the old app, export whatever client data it lets you download — usually just names and phone numbers, sometimes a punch count. Don't expect a clean file; most punch-card apps aren't built to let you leave easily.

Whatever you get, turn it into a simple spreadsheet with a name and mobile number column — that's exactly what you'll need to message the list its enrollment link, since there's no bulk import on any plan to upload it into.

• Export names and phone numbers from the old app, even if it's a rough list
• Keep punch counts on paper or in a note if the export doesn't include them
• Don't cancel the old app account until every regular has re-enrolled
• Announce the switch in person, since the old app likely can't message clients on your behalf about it

What re-enrolling actually looks like on the dashboard

Re-enrollment is identical to enrolling a brand-new client — the same QR scan and short form, whether she's client number one or client number two hundred.

The only extra step is adjusting her stamp count afterward to match what she had in the old app, done once per client during her first visit after the switch.

Migrating your client base in six steps

Spread this over a few weeks rather than one chaotic day.

1. Export what the old app allows

   Pull names, numbers, and punch counts if the app supports any export at all.

2. Clean it into a simple spreadsheet

   One row per client, with a name and mobile number column.

3. Set up your Waya card

   Design it and print a reception QR poster before telling clients about the switch.

4. Re-enroll clients at their next visit

   Scan each client onto the new card during a normal appointment.

5. Match her old punch count by hand

   Add stamps to reflect what she had in the old app, using her export data or her own word.

6. Keep the old app live for a few weeks

   Don't cancel it until you're confident every regular has migrated over.

The welcome message replaces whatever the old app sent

If the old app sent push notifications, Waya's welcome trigger picks up that job the moment a client re-enrolls, landing straight on her lock screen without needing her to open anything.

It's one toggle to turn on, and it fires automatically for every re-enrollment during the migration, not just new clients.

Migration fits inside the Free plan while you test it

You can run the entire migration on the Free plan — one card, one branch, up to 100 customers, 100 messages a month, forever, at 0 SAR with no credit card required — before deciding whether Growth's unlimited customers and higher message allowance are worth paying for. There's no bulk import on any plan, so that's what Growth actually buys.

One limit to plan for: since Waya has no POS integration, matching a client's old punch count is a manual step during her first re-enrollment visit, the same as if she were switching from paper.