A moderate shop hits the 100-customer cap in about five weeks
For a barbershop doing 18 haircuts a day, six days a week, with roughly one in three clients asked agreeing to enroll, the Free plan's 100-customer ceiling arrives in about five weeks — and planning your Growth upgrade before that date, not scrambling after it, is the entire point of this page.
Free is 0 SAR forever with no credit card: up to 100 customers, one stamp card, one branch, and 100 wallet messages a month. Hitting the cap isn't a failure state — new enrollments simply pause, and everyone already enrolled keeps their card and keeps collecting stamps. The only cost of not planning ahead is a gap where new clients can't join.
The five-week math
Here's how the timeline is built, step by step.
| Week | New distinct customers | Cumulative enrolled (1 in 3 asked) |
|---|---|---|
| Week 1 | ≈90 distinct clients | ≈30 |
| Week 2 | ≈90 distinct clients | ≈60 |
| Week 3 | ≈90 distinct clients | ≈90 |
| Week 4 | ≈90 distinct clients | ≈100 (cap reached mid-week) |
| Week 5 | cap already reached | 100, enrollments paused until upgrade |
What to do before you hit the cap
The five weeks aren't just a countdown — they're a genuinely useful measurement window, so use them on purpose rather than just waiting for the number to tick up.
- Confirm your scanning discipline is solid before the cap arrives, since a low return rate now will carry into a paid plan later
- Watch which QR placement — till or mirror — is converting more enrollments, and lean into whichever wins
- Set a specific trigger, like reaching 80 customers, to start the Growth upgrade conversation with yourself rather than waiting for the hard stop
- Draft your win-back and welcome messages during this window, so they're ready the day you upgrade — something as simple as "Thanks for joining — your first stamp is on the house" for the welcome trigger
Upgrading before or after the cap
Upgrading to Growth at 85 SAR a month before you hit 100 customers means enrollment never actually pauses — the smoother experience for a shop growing quickly. Upgrading after the cap is reached costs you nothing lost (everyone already enrolled keeps their card) but does create a short gap where new walk-ins can't join until you act.
For a barbershop opening near a mall or in a high-footfall street, where new customer discovery is constant, upgrading a week or two before the projected cap date avoids that gap entirely. For a quieter neighborhood shop where growth is slower and more predictable, waiting for the actual cap notification is a reasonable way to avoid paying a week or two early.
What Growth adds once you cross the line
Growth at 85 SAR a month (867 SAR a year) removes the customer ceiling entirely, adds up to 10 cards and 3 branches, raises the message allowance to 5,000 a month, and unlocks points, balance, and discount card types alongside stamps — useful if a growing shop starts adding services with varied pricing.
For the 18-haircuts-a-day example above, Growth's 5,000-message allowance comfortably covers welcome, stamp, and reward triggers plus the 14-day win-back message for several hundred customers a month, well beyond what the Free plan's 100 messages could handle at that same volume.
Project your own cap date
The five-week estimate above is specific to 18 haircuts a day — use these steps to find your shop's real timeline.
- Step 1: count your daily haircuts
Use your own till record or dashboard activity, not the 18-a-day example, as the starting input.
- Step 2: estimate distinct weekly customers
Divide weekly haircuts by roughly 1.5 visits per customer to account for repeat visits within the same week.
- Step 3: apply your real ask-and-accept rate
If you don't know it yet, start with one in three as a conservative baseline and adjust after two weeks of data.
- Step 4: divide 100 by weekly enrollments
The result in weeks is your personal projected cap date.
- Step 5: set a trigger point at 80% of the cap
Use that point, not the hard 100 limit, as your signal to start the Growth upgrade conversation.
The limits that don't change with the upgrade
Moving from Free to Growth doesn't change how a stamp gets added: Waya has no POS or till integration on either plan, so a barber still scans the card by hand on an ordinary phone. There's no SMS on any plan, only wallet lock-screen messages, and the Android merchant app is in closed testing regardless of tier, so staff on Android use the web dashboard.
Plan the upgrade timing around your own enrollment rate rather than this page's 18-a-day example — a busier shop will hit the cap in weeks, not months, while a quieter one may stay comfortably on Free for the better part of a year.
Frequently asked questions
How fast does the Free plan's 100-customer cap fill up?
For a barbershop doing 18 haircuts a day with about one in three clients asked agreeing to enroll, the cap arrives in roughly five weeks. Busier shops hit it faster; quieter ones can stay under it for months.
What happens when a barbershop hits 100 customers on Free?
New enrollments pause, but everyone already enrolled keeps their card and keeps collecting stamps. Nothing already running breaks — it's a pause on new sign-ups, not a shutdown.
Should I upgrade to Growth before or after hitting the cap?
Upgrading a week or two before your projected cap date avoids any gap where a new walk-in can't enroll. Waiting until after the cap costs nothing for existing customers but does briefly block new ones.
What does Growth add once a barbershop crosses 100 customers?
Growth at 85 SAR a month removes the customer ceiling, adds up to 10 cards and 3 branches, raises the message allowance to 5,000 a month, and unlocks points, balance, and discount card types beyond stamps.
Does the plan tier change how stamps get added?
No. Waya has no POS or till integration on Free or Growth, so a barber always scans the card by hand on an ordinary phone. There's also no SMS on any plan — only wallet lock-screen messages.