Nothing happens to clients already enrolled
Nothing happens to a barbershop’s existing clients once the Free plan’s 100-customer cap is reached — every customer already enrolled keeps their card, keeps collecting stamps, and keeps receiving whatever automatic messages are turned on. The cap only stops new customers from being added; it does not lock out, freeze, or downgrade anyone already in.
The confusion this page addresses is a common misreading: shops assume 'stuck at 100' means all 100 existing customers are somehow frozen or at risk. In fact the only thing that pauses is growth — the 101st walk-in simply can’t be enrolled until the shop upgrades.
What actually pauses versus what keeps running
Splitting the cap into what stops and what continues clears up most of the confusion in one pass.
- Pauses: enrolling customer #101 and beyond
- Keeps running: stamp collection for all 100 existing customers
- Keeps running: welcome, stamp-added, reward-redeemed, and win-back triggers for existing customers
- Keeps running: the shop’s single stamp card and single branch, unchanged
Before and after hitting the cap, without upgrading
One shop hit the 100-customer cap during a busy month and didn’t notice for two weeks, since existing customers noticed nothing different.
| At the cap (before upgrade) | After upgrading to Growth | |
|---|---|---|
| Existing 100 customers | Fully functional, no change | Fully functional, no change |
| New walk-ins wanting to enroll | Could not be added — turned away from the program | Enrolled immediately, no ceiling |
| Messages available per month | 100, shared across all triggers | 5,000 |
Decide the upgrade trigger before you hit 100
Waiting until the 101st customer walks in and gets turned away is the worst time to discover the cap. Pick a number in advance — say 85 or 90 of the 100 — as your internal signal to move to Growth at 85 SAR a month (867 SAR a year), which removes the customer ceiling entirely and raises messages to 5,000 a month.
Upgrade in four steps once you hit your trigger number
The upgrade itself takes minutes and touches nothing about the existing 100 customers or their stamp history.
- Watch the customer count on the dashboard
Track it against the trigger number you picked in advance.
- Upgrade to Growth from the billing screen
No re-entry of customer data — the same dashboard continues.
- Confirm the new ceiling and message allowance
Unlimited customers, 5,000 messages a month, 3 branches.
- Resume enrolling walk-ins immediately
The 101st customer and beyond can now be added with no gap.
What upgrading actually changes
Growth doesn’t just lift the customer ceiling — it also unlocks points, balance, and discount cards alongside stamp cards, up to 10 cards total, 3 branches, advanced analytics, and campaigns. None of the existing 100 customers or their history needs to be re-entered; the upgrade applies to the same dashboard.
| Feature | Free | Growth |
|---|---|---|
| Customers | Up to 100 | Unlimited |
| Messages/month | 100 | 5,000 |
| Branches | 1 | 3 |
Test the cap risk-free before deciding
Free being 0 SAR forever with no credit card means there’s no cost to running right up to the cap while you gauge real demand — the risk is purely lost enrollment opportunity, not any charge or penalty. One limit worth remembering while you plan: Waya has no POS or till integration, so every one of those 100 customers still needs a staff member to scan their card by hand for a stamp to count. See what a wallet pass actually is if you’re explaining the program to a new hire while near the cap.
If you're still deciding stamps versus points before you even reach the cap, settle that first — see the full barbershop launch guide — since the card type has no bearing on when the 100-customer ceiling applies.
Frequently asked questions
What happens to barbershop clients after the Free plan 100-client cap?
Nothing happens to them — every customer already enrolled keeps their card, keeps collecting stamps, and keeps getting whatever automatic messages are on. The cap only pauses new enrollments; it does not affect anyone already in the program.
Can I still send messages to my 100 existing customers after the cap?
Yes, up to Free’s 100 messages a month, shared across broadcasts and triggers. Only new enrollments are blocked at the cap, not existing customer communication.
How do I know when to upgrade from Free to Growth?
Pick a number below 100 — around 85 to 90 — as your signal to upgrade, rather than waiting for a walk-in to be turned away. Growth removes the customer ceiling entirely for 85 SAR a month.
Does upgrading from Free to Growth require re-entering customer data?
No — the upgrade applies to the same dashboard and the same 100 customers already enrolled. Nothing is re-entered or migrated; the ceiling and message allowance simply change.
Is there a penalty for staying on the Free plan past the 100-customer cap?
No direct penalty or charge — Free stays 0 SAR forever. The only cost is opportunity: every new customer turned away at the cap is an enrollment you can’t recover later.